Legal & Compliance

Policies & Legal Documents

Full transparency โ€” our privacy, terms, data deletion, and regulatory compliance policies.

Privacy Policy

Last Updated: January 1, 2026 ยท Effective Date: January 1, 2026

1. Company Information

This Privacy Policy applies to Shronix Technology Private Limited ("Company", "We", "Us"). Address: P No 1 A, Opposite Kardhani Petrol Pump, Gokul Nagar, Kalwad Road, Jaipur โ€“ 302012, Rajasthan, India. Email: shronixt@gmail.com | Phone: +91 86966 77897

2. Data We Collect

  • Identity data: Name, date of birth, government ID numbers (PAN, Aadhaar)
  • Contact data: Mobile number, email address, business address
  • Business data: Company name, GSTIN, business registration details
  • Financial data: Bank account details (for verification via penny drop only โ€” not stored permanently)
  • Usage data: Login timestamps, IP addresses, transaction records
  • WhatsApp API data: Phone numbers, message delivery status (message content is not stored)

3. How We Use Your Data

  • To provide and operate our software services
  • To verify identity (KYC) as required by law
  • To send transactional notifications via WhatsApp/SMS
  • To route payments and payouts through the licensed PA/PG provider whose API is integrated (the provider processes the funds)
  • To comply with legal obligations (RBI, PMLA, IT Act 2000)

4. WhatsApp API Usage

We use WhatsApp Business API via authorised Business Solution Providers solely for transactional messages, OTPs, and service notifications. We do not use WhatsApp data for marketing without explicit consent. Message content is not stored beyond delivery confirmation.

5. Data Sharing

We do not sell your personal data. We share data only with: (a) KYC API providers (Sandbox.co.in) for verification, (b) RBI-authorised Payment Aggregator / Payment Gateway (PA/PG) providers whose APIs are integrated, for payment and payout processing (the provider processes the funds; Shronix only integrates their API), (c) Law enforcement when legally required. All third-party sharing is governed by data processing agreements.

6. Data Retention

We retain personal data for as long as required by law (generally 5โ€“7 years for financial records under PMLA). Non-essential data is deleted within 30 days of account closure upon request.

7. Data Security

We implement encryption at rest and in transit, role-based access controls, audit logging, and regular security reviews to protect your data.

8. Your Rights

You have the right to access, correct, or request deletion of your personal data. Contact: shronixt@gmail.com. We respond within 7 business days.

9. Cookies

Our web platforms use session cookies for authentication only. No tracking or advertising cookies are used.

10. Contact

๐Ÿ“ง shronixt@gmail.com | ๐Ÿ“ž +91 86966 77897

Terms of Service

Last Updated: January 1, 2026

1. Acceptance

By accessing or using any service provided by Shronix Technology Private Limited, you agree to be bound by these Terms. If you do not agree, do not use our services.

2. Services Provided

Shronix Technology provides software products, custom development, and API-integration services โ€” including the integration of RBI-authorised Payment Aggregator (PA) and Payment Gateway (PG) providers' payment and payout APIs into client software โ€” for legitimate business use only in India. Shronix is a technology and software integrator; it is not a payment aggregator, payment gateway or payout provider, and does not hold, collect or settle client funds. All payment collection and payouts are processed by the licensed PA/PG provider under the client's own arrangement with that provider.

3. Eligibility

You must be at least 18 years of age and represent a legally registered business entity in India. Individual consumer use is not supported for payment / payout API-integration services.

4. Acceptable Use

  • Use services only for lawful, legitimate business purposes
  • Do not use our platform for chit funds, pyramid schemes, investment schemes, online gaming, cryptocurrency, or any activity that violates Indian law
  • Do not attempt to reverse engineer, decompile, or circumvent security measures
  • Maintain confidentiality of your API credentials and account passwords
  • Immediately report any suspected unauthorised access to your account

5. KYC & Verification

Clients onboarding for payment / payout API integration complete the KYC verification required by the integrated PA/PG provider. Providing false or misleading information may lead to suspension of the account.

6. Payment Terms

  • Software licence fees are due as per agreed invoice terms
  • Where the integrated PA/PG provider requires prepaid funding, funds must be available with that provider before disbursement (Shronix does not hold client funds)
  • All payments are in Indian Rupees (INR)
  • Disputed transactions must be raised within 7 days of the transaction date
  • Refunds processed within 7โ€“14 business days as per product policy

7. Intellectual Property

All software, code, and documentation remain the intellectual property of Shronix Technology unless a source code transfer agreement is executed in writing. Source code purchasers receive a non-exclusive licence for their own business use only โ€” resale or redistribution without written consent is prohibited.

8. Liability Disclaimer

Shronix Technology is not liable for: (a) losses arising from misuse of our platform by clients or their end users, (b) technical downtime of third-party APIs or payment networks, (c) regulatory penalties arising from client's non-compliance with applicable laws, (d) any indirect, incidental, or consequential damages. Our maximum liability in any case is limited to fees paid in the preceding 3 months.

9. Acceptable & Lawful Use

Our software and integrated payment APIs may only be used for lawful, legitimate business purposes. Accounts found to be involved in fraud, money laundering, or other unlawful activity may be suspended, and Shronix will meet its legal obligations, including cooperating with the relevant authorities where required by law.

10. Termination

We may suspend or terminate an account with reasonable notice, or without prior notice in cases of serious policy violation or unlawful use, in line with our agreement with you.

11. Governing Law & Jurisdiction

These Terms are governed by the laws of India. All disputes shall be subject to the exclusive jurisdiction of courts in Jaipur, Rajasthan, India.

Data Deletion Policy

Last Updated: January 1, 2026 ยท For Meta / WhatsApp API Compliance

Your Right to Data Deletion

Shronix Technology respects your right to have your personal data removed from our systems. This page explains how to request deletion and what to expect.

What Data Can Be Deleted

  • Your name, mobile number, and email address
  • WhatsApp message history and notification logs
  • Account profile and preferences
  • Any other personal information stored in our systems

What Cannot Be Deleted

Certain data must be retained by law for regulatory compliance:

  • Financial transaction records (required for 5โ€“7 years under PMLA and IT Act)
  • KYC documents submitted for payment / payout API integration (required by the PA/PG provider under RBI guidelines)
  • Audit logs mandated by applicable law

How to Request Deletion

  • Email: Send to shronixt@gmail.com with subject "Data Deletion Request" and include your registered mobile number or email
  • WhatsApp: Message +91 86966 77897 with "I request deletion of my personal data"
  • Written: Send to our Jaipur office address

Deletion Timeline

  • Acknowledgment within 3 business days
  • Personal data deleted within 7โ€“30 days
  • Backup systems purged within 30 days
  • Deletion confirmation email sent upon completion

Third-Party Data

If your data was shared with KYC providers or the integrated PA/PG payment providers, we will request deletion from those systems โ€” subject to their own legal retention obligations.

Contact

๐Ÿ“ง shronixt@gmail.com | ๐Ÿ“ž +91 86966 77897

RBI & PMLA Compliance Policy

Last Updated: January 1, 2026

Regulatory Framework

Shronix Technology provides its software and PA/PG API-integration services in strict adherence to:

  • Reserve Bank of India (RBI) Payment System Guidelines
  • Prevention of Money Laundering Act, 2002 (PMLA) and Rules thereunder
  • Information Technology Act, 2000 and IT (Amendment) Act, 2008
  • Indian Contract Act, 1872
  • Nidhi Rules, 2014 (for Nidhi company software)

Know Your Customer (KYC) Policy

Mandatory KYC is required for all business partners using payment / payout API integration:

  • Business registration documents (GST, MSME, or Company registration)
  • Authorised signatory Aadhaar and PAN verification
  • Bank account verification via penny drop
  • Business address and nature of business declaration
  • Periodic re-KYC as required by regulation

Anti-Money Laundering (AML) Controls

  • Transaction monitoring and suspicious-transaction reporting (STR) to FIU-IND are handled by the licensed PA/PG provider under PMLA
  • Shronix supports these controls through client KYC onboarding and by sharing information where legally required
  • Maintenance of onboarding and KYC records as required by law
  • Regular risk assessment of onboarded businesses
  • Enhanced due diligence for high-value or high-risk clients

Prohibited Activities

  • Chit fund collection or disbursement
  • Collective investment schemes or ponzi operations
  • Online gaming, betting, or gambling
  • Cryptocurrency or virtual asset transactions
  • Unauthorised deposit-taking activities
  • Any activity that violates RBI, SEBI, or Nidhi Act regulations

Payment & Payout Processing

All payment collection and payouts are processed by RBI-authorised Payment Aggregator (PA) / Payment Gateway (PG) providers whose APIs Shronix integrates into client software. Shronix Technology acts solely as a technology and software integrator โ€” it is not a payment aggregator, payment gateway or payout provider, and does not hold, collect, route or manage client funds directly. The client's relationship for fund processing is with the licensed PA/PG provider.

Compliance Reporting

Where legally required, Shronix Technology cooperates with the relevant regulatory authorities and provides information as mandated by applicable law.

Liability Protection Clause

Responsibility for how the software and integrated payment APIs are used rests with the client and its authorised representatives. Where required by law, Shronix cooperates with the relevant authorities.

Contact for Compliance Queries

๐Ÿ“ง shronixt@gmail.com | ๐Ÿ“ž +91 86966 77897